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more meaningful connections

Scalable Uber Strategy Secures 100% SOV for Luxury Resort

Trevor Schutte & Parker Rendell
February 5, 2026

A luxury Las Vegas resort captured high-intent travelers by securing 100% Share of Voice via Uber Journey Ads during peak events.

2025 was a historic year for stadium-level events, with world tours and sporting spectacles generating over a 35% year-over-year increase in ride volume. This momentum is set to accelerate as the 2026 FIFA World Cup arrives in the USA, promising a sustained surge in travel and ride-hailing demand. For our luxury resort partner, the challenge was cutting through the noise of the Las Vegas Strip during these peak periods. Traditional Out-of-Home (OOH) offers broad reach but lacks precision. We identified a critical "aha!" moment in the passenger journey: the period between booking and arrival. This "in-between" time represents a rare pocket of undivided attention from consumers who are already out of their homes and moving toward entertainment hubs.

The Media Strategy: 100% SOV on the Move

To capitalize on this, we launched a targeted activation of Uber Journey Ads, centered on the unique value proposition of 100% Share of Voice (SOV) from the moment a rider requests a car to the moment they reach their destination. We specifically focused on "food-inspired," high-income riders traveling within the Las Vegas Strip, ensuring the brand reached a qualified audience during their direct commute to entertainment and dining. By utilizing varying ad formats throughout the ride—including the pickup feed and in-trip map—we were able to execute sequential storytelling that moved beyond the limitations of passive scrolling. This tailored approach reached guests at a high-intent moment, reinforcing the resort as their definitive next destination for dining or luxury nightlife while they were already in transit.

Project small image
Project small image

The Measurement Strategy: Fueling More Accountable Media

While in-app awareness channels often suffer from a lack of standard pixel tracking, Net Conversion ensured media accountability by integrating custom reporting shared directly by the Uber team. This allowed us to track completed rides and attention metrics that traditional digital channels might miss. To further assess business impact, we utilized URL parameters to monitor site engagement post-click, bridging the gap between awareness and intent. By moving beyond basic media metrics and focusing on Cost per Ride and Engagement Time, we provided a transparent view of how our investment translated into actual consumer journeys and tangible interest in the resort.

The Results: More Profitable Growth

The test successfully demonstrated that Uber is a scalable, highly efficient awareness channel for the luxury hospitality industry, particularly during high-volume event windows. Our investment generated 460k total impressions and drove 186k completed rides, resulting in a highly efficient $0.27 cost per ride. Furthermore, the campaign achieved a 1.58% click-through rate, placing it firmly within Uber’s high-performance benchmark of 1–2% and proving the resonance of the creative with travelers in motion.

By meeting the audience where they were—literally on their way to their next experience—we didn't just show them an ad; we became a part of their Las Vegas journey. However, beyond the local strip-side success, this pilot highlights a massive opportunity for brands to scale this strategy across their feeder markets. As we look toward the 2026 FIFA World Cup and upcoming major tours, this placement is ideal for brands whose audiences over-index in sports and live entertainment. By activating in feeder markets surrounding these events, brands can secure early-funnel awareness with travelers before they even arrive at their final destination.

460K

Total Impressions

186K

Completed Rides

1.58%

CTR

$0.27

Cost Per Ride